Policies

Inquiries / Ordering

All inquiries and orders need to be sent via email or the form on our website. No quotes or invoices will be sent via social media or messaging.

Please allow 24-48 hours for us to respond to your email. Messages sent Friday-Sunday will be answered the following Monday.

If you would like to reserve a date and time without placing an order yet, you can do so with a $250 deposit. This will only reserve your date and time— details need to be finalized at least two weeks before the event date to ensure all items are available.

Orders placed less than a week before the event date will have a 10% rush fee added on to the order.

For delivery orders Monday - Friday, there is a $300 minimum. Pick up is still available with no minimum order; pick up is based in Mid City LA 90019.

confirmations and

cancellations

Once an invoice is sent, your order is NOT confirmed until the 50% deposit has been paid. The remainder of order must be paid before or upon delivery.

Cancellations within 7 days of the event will result in a 20% nonrefundable charge. Cancellations within 48 hours will result in a 50% nonrefundable charge.

additional policies

Confetti & Sprinkles is not responsible for any damages that occur after our departure. We are also not responsible for any injuries or allergic reactions caused by our latex balloons and/or backdrops.

Balloons are sensitive to heat, sunlight, wind, and rain. We are not responsible for damages due to these circumstances.

Prices are subject to change. Additional invoices may be sent out if needed due to damages or additional charges.

Rental prices are per day. Any rentals not returned or picked up within 24 hours will result in a $50 per day fee. Rental prices do not include delivery charges. Customer is responsible for all damages that incur during rental period.

Dates are transferrable depending on our availability.